Weiding Arcade · FAQ

1. What is your minimum order quantity (MOQ)?

Our MOQ is 1 unit for most machines.

Bulk orders (10–50 units) receive OEM customization and better pricing.

2. How long does it take to receive a quotation?

We provide quick quotes within 24–48 hours after receiving your request.

3. Do you support OEM/ODM customization?

Yes! We offer full customization, including:

Cabinet size & shape
Logo & branding
LED lighting effects
Software & UI customization
Payment systems (coin/card/QR)
Voltage & region settings

You can send us your idea, and our engineering team will assist you.

4. What is your production lead time?

Standard machines: 7–15 days
Customized machines: 15–30 days
Large bulk orders: 30–45 days

Lead time depends on order size and customization level.

5. How do you pack and ship the machines?

We use export-standard packing:

Thick foam protection
Wooden / plywood crates
Waterproof wrapping

Shipping options:

✔ Sea freight

✔ Air freight

✔ Express (DHL / FedEx / UPS) for small machines

✔ Door-to-door service (available for many countries)

We maintain a 99.5% safe delivery rate.

6. What is your warranty policy?

All machines include:

1 year warranty for main components
Lifetime technical support
Free technical guidance via video call

Parts can be sent quickly if needed.

7. Do you provide spare parts?

Yes. We provide:

Free spare parts for bulk orders
Paid replacement parts anytime
Long-term supply support for all machine models

8. What payment methods do you accept?

We accept:

Bank Transfer (T/T)
PayPal
Credit Card
Western Union
Alibaba Trade Assurance (if needed)

Standard terms: 30–50% deposit, balance before shipment.

9. Can I test a sample order before placing a bulk order?

Yes!

We support sample orders so you can evaluate the quality and performance before scaling up.

10. Can you help design the cabinet appearance?

Absolutely.

Our team offers free basic cabinet design suggestions, and full OEM cabinet modeling services.

11. Can your machines support different currencies and payment systems?

Yes, we support:

Coin acceptors
Bill validators
Card swipe systems
QR / digital payment
Multi-currency configurations

Perfect for arcades, malls, FECs, and game centers worldwide.

12. Do you have CE / safety certifications?

Yes, multiple models include certifications.

We can also assist with certification files for customs clearance when exporting.

13. How do you offer technical support?

Our support team provides:

Video troubleshooting
Operation training
Wiring diagrams & manuals
Online parts installation guidance

Support available 7 days a week.